The Art and Science of Retail.
Where expertise and teamwork create results.
Retail and Hospitality requires a combination of creativity combined with reliable systems that drive and support highly-informed decision making. We bridge both skills to implement a solution that elevates a company’s ability to efficiently enhance their guest’s experience. Our firm is headed by recognized leaders with extensive experience in retail and Information technology for over 30 years.
The depth of focused experience transforms into a meaningful understanding of your retail reality and sets us apart. From our first meeting, we believe you’ll notice that XSi is not your typical retail consulting firm. The reason is simple: Our goal is to provide you with comprehensive solutions that elevate your business end-to-end.
“We focus on results that drive a company’s ability to compete.”
Our Leadership Team.
Jean Provencher
Senior Partner
Jean co-founded and served as President of Strophe, a Microsoft Dynamics consultancy specialized in the retail and hospitality industries. With more than 500 combined implementations, Jean’s hands-on work with numerous retailers like Danier Leather, The Paradies Shops, Newlook… among others… is focused and dedicated on streamlining their management systems, optimizing processes, and maximizing the value of all.
John Baker
Senior Partner
John’s experience includes 20 years in retail where he applied his buying and operational skills to elevate and grow companies like Nordstrom and Step 3 Limited. Having extensively been involved in the start-up of Kimo Bean Coffee Company – a Hawaiian specialty coffee café and retail concept – his experience extended into hospitality and hotels. For the last 20 years John has focused on helping retailers, restaurateurs, and resort operators identify opportunities for improvement and selecting systems that take their businesses to the next level.
Marc Otis
Senior Partner
Marc’s 25 years’ experience in the ERP / Retail Solutions space includes co-founder of Strophe, an award winning Microsoft Dynamics partner consultancy of 80 professionals. With 500+ implementations to his credit - many specifically focused on the retail and hospitality industries - Marc’s experience is built on working with notable retailers such as Barney’s New York, Buffalo, US Coast Guard Exchange, Dynamite and many more. His passion arose from his prior work in the hospitality business including Gallo, Hilton Worldwide and others.
Suzana Cindric
Senior Partner
Suzana’s expertise spans retail, technology, sales and marketing where she gained much of her experience with leading retail systems providers. Suzana is known for her mission critical initiatives where she worked with hundreds of top retail chains in North America including Fin Feather Fur, Danier Leather, Alive and Well, Running Room, La Vie en Rose, Charm Diamond Centers, Shoe City, and Bronners Christmas Wonderland.
Awards & Recognition.
We are proud to be recognized as an LS Retail Gold Certified Partner (2024) and Diamond Certified Partner (2022), distinctions that reflect our proven expertise in solution delivery, customer support, and implementation success.
These awards highlight our leadership in retail and hospitality, underscoring our commitment to innovation, training, and long-term client value. At XSi Retail Partners, we go beyond implementation—helping businesses transform by aligning technology with strategy to stay ahead in a rapidly evolving market.
Striving to be the Best.
Passion.
Putting our hearts and minds into the work we do to yield outstanding results for customers.
Innovation.
To come up with new creative ideas that have the potential to change the world of possibilities.
Respect.
The secret to finding the potential that exists within all people involved in your project.
Efficiency.
Being efficient and effective in our approach to deliver an optimal solution and outcome every time.
