Together in Retail: How Fin Feather Fur and XSi Built a Stronger Future with LS Central
- Suzana Cindric
- 1 day ago
- 3 min read
Operating eight brick-and-mortar stores alongside a growing online shop, the company has built a one-stop destination for outdoor customers,offering specialized departments for fishing, hunting, archery, footwear, clothing, and accessories in every location. With more than 50 POS terminals deployed across high-transaction-volume checkout lanes, the retailer is equipped to efficiently serve a steady flow of customers both in-store and online.
In 2025, the company acquired MVD Sports and Ashland Bike Co., further cementing Fin Feather Fur Outfitters as the local retailer of choice. Fin Feather Fur Outfitters also maintains a strong eCommerce presence through its online shop.
Business Case
Before implementing LS Central, Fin Feather Fur Outfitters struggled with operational inefficiencies that affected both employee productivity and customer experience. Cashiers manually applied discounts, which slowed checkouts, and increased the risk of errors. At the same time, accessing accurate, real-time sales, inventory, and financial data across stores was cumbersome, and limited timely decision-making.
Solution
With the support of local LS Retail partner XSi Retail Partners, Fin Feather Fur Outfitters implemented LS Central with Microsoft Dynamics 365 Business Central to unify retail, inventory, and financial operations.
The company was particularly excited about:
Advanced customer order management
Automated promotions at POS
Integration with their eCommerce platform BigCommerce
Smooth, secure payment handling with LS Pay through Verifone
FastBound and LS Central integration for electronic A&D record management
Benefits
Since implementing LS Central, Fin Feather Fur Outfitters has realized significant improvements:
Centralized operations on one platform: All physical stores and eCommerce are now connected across a single system. “LS Central has streamlined inventory control procedures, providing tighter oversight and more accurate stock management across multiple locations,” says Rees Vail, Vice President, Operations at Fin Feather Fur Outfitters.
Reliable, real-time data: Teams can now access accurate, real-time sales, inventory, and financial data to support faster, more informed decisions.
Flexibility with advanced customer order management: Staff have full visibility in customer orders and pickups. “One of the standout features for us is the enhanced customer ordering system, which allows items to be sourced and collected from any store, providing customers more flexibility and ensuring that desired products are always available,” says Vail.
Faster checkout and promotions: Automated promotions speed up transactions and improve customer service. “Before implementing LS Central, cashiers had to manually apply discounts to each item listed in our monthly flyer, leading to slower checkout times and potential errors,” says Vail. “With LS Central, promotions are applied automatically, resulting in faster transactions, improved customer service, and a more seamless shopping experience for all.”
Ensured compliance with regulations: Age verification automatically enforces proper handling of restricted items at the POS.
Easy access to Microsoft functionality: Because LS Central works seamlessly with Microsoft Dynamics ERP, it fully supports finance, purchasing, serialized inventory, B2B and store orders, sales auditing, physical inventory, and reporting with Jet Reports – enabling staff to make faster, more informed decisions.
Fin Feather Fur Outfitters is now preparing to leverage Analytics for LS Central to gain deeper operational insights and efficiency. While Power BI is not yet fully adopted, the retailer is preparing to use these tools for enhanced reporting, analytics, and data-driven decision-making.
LS Retail software solutions are used by over 100,000+ stores, restaurants, pharmacies, service stations, airports, airlines, and passenger vessels worldwide. For over 10 years, XSi Retail Partners has partnered with LS Retail, delivering LS Central solutions backed by deep expertise in Microsoft NAV, Business Central, Dynamics GP (Great Plains) and Retail-1 ERP systems.
